(5.0 / 5)11+ Ratings

Hilti Reviews

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Overall Rating

5.0
11 Reviews
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About Hilti

Hilti.com is the official website of the Hilti Corporation, a multinational company based in Liechtenstein. The company develops, manufactures, and markets products for the construction, building maintenance, energy, and manufacturing industries, mainly to the professional end-user.

The website allows customers to buy all their Hilti products online 24/7, whether they're in the office or onsite – all from their phone, computer, or tablet. The product range includes power tools, grinders, drills, saws, fasteners, anchors, design and layout software, and services for construction professionals.

In addition, Hilti.com provides information about the company's values, history, and commitment to innovation, direct customer relationships, and value creation. It also offers details about Hilti's Tool Fleet Management service and the company's efforts to make construction work safer, more productive, and sustainable.

Please note that this information is subject to change and it's recommended to visit the official website for the most accurate and up-to-date information.

Hilti Pros & Cons

Pros:

  • Quality Tools: Hilti tools are known for their durability and quality, with many users praising their performance and longevity.
  • Service Agreements: Hilti offers service agreements that prioritize maximum durability and tool tracking, which is beneficial for heavy-duty commercial and industrial use.
  • Family-Owned Business: Hilti is a family-owned business, and this structure is often associated with a strong focus on employee welfare, as seen during the pandemic where there were no layoffs.

Cons:

  • Customer Service Issues: Many customers have reported dissatisfaction with Hilti's customer service, citing issues with repair times, warranty claims, and general support.
  • Availability and Pricing: Hilti tools are not widely available in retail stores like Home Depot or Lowe's, and their pricing can be high, especially for replacement batteries.
  • Repair Costs: Some users have expressed frustration with the cost of repairing Hilti tools, which can be exorbitant and sometimes more expensive than buying new tools from other brands.
  • Limited Product Line: Compared to brands like Milwaukee, Makita, and DeWalt, Hilti's product line is less extensive, particularly in terms of ultra-powerful tools.

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Hilti Customer Reviews (11)

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Charles Haubert
Charles Haubert
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Jul 22, 2024
Gabriela Hauksdóttir
Gabriela Hauksdóttir
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Jul 22, 2024
Giovanna Cardoso
Giovanna Cardoso
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Jul 21, 2024
Jörg Schmitt
Jörg Schmitt
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Jul 20, 2024
Sarie Maartens
Sarie Maartens
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Jul 20, 2024
Randi Hallmundsdóttir
Randi Hallmundsdóttir
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Jul 20, 2024
Clio Onio
Clio Onio
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Jul 19, 2024
Philipp Freytag
Philipp Freytag
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Jul 19, 2024
Frederick Gall
Frederick Gall
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Jul 19, 2024
James Keyser
James Keyser
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Jul 16, 2024

Hilti Customer’s Q&A

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Hilti Features and Benefits

Hilti.com is a platform that offers a variety of construction tools and services. The key features and benefits include:

  • Innovation: Hilti focuses on innovation to help customers improve their work. This includes offering differentiated hardware, software, and services that increase jobsite application productivity, safety, and sustainability.

  • Direct Customer Relationships: Hilti maintains close relationships with customers to better understand their needs and develop corresponding solutions.

  • Value Creation: Hilti aims to create value not only for shareholders but also for customers, suppliers, partners, team members, and society.

  • Tool Fleet Management: With Hilti's Tool Fleet Management, there is no upfront capital investment required for projects. Instead, tools come at a fixed monthly rate for a defined usage period, which includes controlled costs, reliable performance, and easier tracking.

  • Making Construction Better: Hilti's purpose is to make construction better, which means improved productivity, safety, and sustainability. They aim to be the best partner for productivity, safety, and sustainability, delivering better applications, better projects, better processes, and better experiences.

Please note that this information is subject to change and it's recommended to visit the official website for the most accurate and up-to-date information.

Hilti Pricing

Hilti.com offers a range of power tools, grinders, drills, saws as well as fasteners, anchors, design and layout software and services for construction professionals. The pricing is shown for the continental US and varies for Hawaii, Alaska, and US Territories. Customers can enter the item number and quantity needed to check the pricing.

In addition, Hilti's Tool Fleet Management allows customers to choose only the tools needed and pay a fixed monthly price for a set period without the burden of an upfront investment. This can help teams work faster and more cost-efficiently by optimizing the tool crib.

For current promotions, customers can log in to their Hilti account, add eligible products to the cart, and apply the promo code under the order summary.

Please note that this information is subject to change and it's recommended to visit the official website for the most accurate and up-to-date information.

Payment Method

Hilti.com offers several payment options:

  • Direct Debit: This authorizes Hilti to automatically receive payment from your bank account.
  • Pay by Web: You can make a bill payment online.
  • Credit and Debit Cards: Hilti accepts payment for orders and repairs via almost all credit and debit cards. This can be done when using the Hilti website, speaking to a member of their team in Customer Services, or in one of their nationwide Hilti Stores.
  • Credit Account: When you open a credit account with Hilti, you benefit from a faster order process.

These options are designed for the way you and your company work. It's always a good idea to check the latest information on the Hilti website. Remember, these payment methods are subject to change.

Hilti FAQs

FAQ

Hilti Alternatives

Here are the top 10 alternatives to Hilti.com:

  1. Strongtie.com (Simpson Strong-Tie)
  2. Dewalt.com (DEWALT)
  3. Powers.com
  4. Ramset-redhead.com (Ramset)
  5. Kaiser.li (Kaiser AG)
  6. Skil
  7. Atlas Copco
  8. SPIT
  9. Makita
  10. Kress

These brands offer similar products and services to Hilti and are popular choices among consumers. It's always a good idea to explore multiple options before making a purchase decision. Remember, these alternatives are subject to change and it's always a good idea to check the latest information on their respective websites.

FAQ

How To Open A Hilti Account?

To open an account on Hilti.com, follow these steps:

  • Visit the Hilti website.
  • Navigate to the Login or Register page and click on Register.
  • Enter the e-mail address used in connection with the company's Hilti account and choose a strong password.
  • A 6-digit code will be sent to the provided email address. Enter this code to confirm the e-mail address.
  • After confirmation, the existing Hilti account will be synced automatically.

For opening a credit account with Hilti, fill out the online application on their website.

Remember, these steps are subject to change and it's always a good idea to check the latest information on the Hilti website.

FAQ

Hilti Return Policy?

The return policy of Hilti.com is as follows:

  • Products must be in saleable condition to qualify for return. Saleable condition is defined as unused items in original undamaged packaging and unbroken quantities and in as-new condition.
  • All returns are subject to Hilti inspection and acceptance.
  • A $125 restocking charge applies if returned more than 90 days after invoice date.
  • Proof of purchase is required for all returned materials.
  • Special order products and discontinued items are not eligible for return or credit.
  • In no event shall any product be returnable or qualify for credit after 1 year from invoice date.

Please note that this information is subject to change and it's always a good idea to check the latest return policy on the Hilti website.

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